Uber India — double payment for a single trip to uber cab rental

Respected sir/madam,

My wife riya hazra took a ride through uber on 18.12.19 from bikash guha colony, nayabad to dharmatala bus stop at 09:29 am. After completeion of the journey due to non availability of network at that time the driver asked to pay on cash the amount which showed at the time of booking. My wife paid rs 380 on cash. After getting network she found that rs 396.90 has been deducted from her paytm wallet.
After lodging complaint on uber website on 20.12.19. Uber replied on 21.12.19 that they cant help as that was a payment against uber system.
So i sumanta sarkar on behalf of my mrs riya hazra ask to help us so that we can get back our hard earned money back.

With regards,

Sumanta sarkar
Mobile number: [protected]