| Address: Rangareddy, Andhra Pradesh, 500079 | | Website: uber.com |
Dear Uber,
I am extremely happy for providing good service at our door step. I am happy to say that I have used ur services even at Trivandrum recently. But I have faced some problem with payments as some drivers have collected cash and the same is not reflecting in your app on my mobile which resulting double rate for the rides used.
The following are the two rides on which I have made double payment on my rides.
Sl.No. Date Vehicle No. Driver Name Distance Rs. Place
1. 24.09.16 Toyoto Etios Darshan 7.72 km 118.87 Trivandrum
2. 1.10.16 Maruthi Swift Dezire Linga Reddy 14.42 km 202.48 Hyderabad
In the above both time I have made two times.
In the first trip at Trivandrum I have made the cash payment to the Driver Mr.Darshan and the same was not reflected in my app and I have made the same again in my next trip at Trivandrum through my card. When I found that I have got cheated by the driver immediately I have made a call to the mobile no and the person lifted my call asked me to keep a complaint with Uber.
In the second trip at Hyderabad, I have booked Uber for my relatives and they have made the cash payment to the driver and the same was not updated on my app immediately. The outstanding of Rs.202.48 was appeared when I was booking for yesterdays ride and the driver has collected the amount of Rs202.48 along with his ride fare 54.33.
Hence, I request you to pursue the matter seriously and see that my wallet will be credited with the extra amounts paid to you ie., Rs.321.35 ASAP.
my email is [protected]@gmail.com Was this information helpful? | 
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