Uber India — driver did not turn up after accepting

Address:

600017

I booked an uber cab in chennai from t nagar to perungudi at about 10 30 am on june 11, 2018. When contacted first time driver said he was very near to me and pick me up shortly. After waiting for quite some time i tried to contact him, but he was only terminating the calls. To my surprise, on the map, i found out that he was going away from my place. I was forced to cancel the ride for which i will be charged for no fault of mine and i have lost some very precious time. I strongly feel this type reckless/irresponsible drivers should be punished. You can find out the proceedings from drivers call log. The driver name is mohammedrafees on hyyundai xcent, tel no.[protected]. Uber should insist that drivers should not ask destination details before picking up.

Another point is that uber is conveniently hiding behind by not having
Any customer support number or email to contact them. They claim every
Thing can be addressed thro` their app.