Uber India — driver forced to pay cash for a non cash trip - bangalore

Address:

560103

As the issue which i raised 2 days back for a uber trip dated 6th sep at 12.08 pm. Was unresolved i am writing it here. Hopefully someone other then uber customer support will take it up appropriately.
To brief you, i booked a cab for my family 2 days back for airport. The mode of payment was paytm and i got a message from uber that this includes toll charges. During the journey my family was asked to pay some toll tax amount of rs 130/- in cash. He was already informed that the the final amount includes toll tax. However he didn't agree and forced the customer to pay cash else he will not take the cab forward. They had a flight to catch and after long debate we have to pay him. Please help me understand what should a customer do in these cases? Uber doesn't have a 24*7 customer care where we can call and escalate.
I was eventually thinking to raise it to the customer care however to my surprise the customer care executives are more arrogant then your drivers. They told me its my mistake as its a non cash trip and i should have done everything else apart from paying the driver that cash amount. I don't care about my 130/- bugs but i seriously would like to know what action will you take with such drivers? This is the same question i asked to your customer care executives but everyone was quite and blamed the customer only. Let me very clear to uber if you guys don't give me a clear response on this don't expect me to leave this matter just like that. I am too surprise for you inaction against such ridiculous drivers. Let me know what would be your future course of action and status of my refund...