Uber India — Driver negligence and irresponsibility

Address:	560036
Website:	Uber.india

Hi,

I booked uber from hal old airport rd to bytarayanapura police station (Satellite bus stand) around 6:20pm today and also contacted uber driver and informed the location details.

Driver mentioned that he's on the way and will reach by 10 mins however as per the app location the cab was just 5 mins away from the place. Even after waiting for 20-30 mins for the driver's call and also trying to contact the driver constantly, driver refused to attend the call and just kept on disconnecting the calls. I had to board a bus at 8:30 in satellite bus stand but due to the driver's negligence he made me wait unnecessarily and couldn't book another cab.

I had no option to cancel because it says 50 rs for cancellation which is not my fault.

I don't understand what kind of customer service u provide. Neither we have an uber customer care india or there's no reason listed to mention during cancellation.