Uber India — driver started ride without pick up

Address:

New Delhi, Delhi, 110077

Yesterday around 6.23pm i booked a cab via uber, - dlirtb1821, driver started ride with out pick up me. I was a place where autowala dnt go to dwarka location at evening time. I dnt use another app i. E. Ola etc. Even i was unable to book another ride on uber as current ride was in progress. I was feeling helpless & harrashed. When driver finished the ride i booked another ride via uber. When i raised the complaint they refunded the amount, but i was not satisfied from the resolution they have given. I asked them to share what action they have taken against the driver & what they did for my harrashment. I am a well educated professional. Since today morning i am receiving calls & comments from uber that they have taken action against the driver & they will not reveal it. I[censored]ber has taken genuine action what is the problem in revealing the same. Further if someone books rider on app & needs immediate medical help & driver does the same as happened with me, in between any happening happens who shall be responsible. My question is in public interest.