Uber India — Drivers inappropriate driving,directions

Address:	Hyderabad, Andhra Pradesh, 500044
Website:	www.uber.com/en-IN

My Complaint was

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Share Details: First of all why do u hire such drivers? Who are dumb to rider instructions...because of that drivers arrogance I was late by 15 minutes and I am penalized for that...he drove round and round.. for the first time in life I realised uber also hires arrogant drivers like ola. I went to office in both possible routes because the Google say so...I want action taken in driver and I driver was blaming u uber that if they deviate from route shown u will penize them...both u and driver screwed my morning thank you...I want a proper response from manager...or else entire thing is going on online forums or Facebook page
Sent by Avinash P. on Friday, July 7, 2017 at 2:07:54 AM
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Uber Response:

Hey Avinash,
Thanks for letting us know. We are terribly sorry to hear about this experience.

We have a certain set of quality standards that we expect all our driver-partners to meet, so it’s important that we know of a concern like this. I’m going to update it on your driver's account so that the appropriate team can look into this and prevent such instances from repeating.

Thank you, again!

Sent by Nicolas on Friday, July 7, 2017 at 6:11:39 PM

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Dear Uber,

How would you assure me that next time board a cab? I wont face such arrogant driver who wants follow Gmaps and go, , i repeatedly suggested him we go in one way but he covered entire hyderabad to drop me at my workplace.

He was blaming you guys for locking his device if he do not follow the route given by gmap. what non sense is this???? why dont you have an emergency number to deal with such situations?