Uber India — Driver's misbehaviour and overly charge for a trip which i didn't take

Address:	700012
Website:	Uber

Respected sir/madam,

With due respect, i am stating the incident and harrasment i faced step by step faced while i took the uber pool service on friday (23.6.2017) evening. And after two times of complaints, uber didn't bother to reply on the issue.

1. On the day, when i booked the uber pool, i called him up and asked if there is any passengers to get an idea about the route and expected time. He replied all trips are cancelled. Out of nowhere, what's the point of confusing me?

2. Later when he came, (Pickup point was kalamandir, shakespeare sarani), after getting into car, he started uttering nonsense that all my trips are getting because of you. Why should he say this without any reason?

3. There was no other booking/passengers on that car at that moment, so i asked him to take right turn from rowdon street crossing to take the ajc bose route. He clearly denied he will go as per his wish as his earlier trips got cancelled. Is it my fault that his trips got cancelled? He intentionally quarelled with me that he will only take left to get more passengers. is this the uber pool policy? There was no booking at that point of time.

3. I asked him to drop me at fbb, rowdon street crossing (Hardly 150 mitres from pickup point) didn't pay him cash rs. 59/- as this was charged fair. I didn't pay him for his misbehaviour without any reason and the trip which i ultimately didn't take. I tried to cancel the trip several times after getting down from the car, but uber app didn't allow me to cancel the same. This is an unfair treatment for a genuine problem. Uber is looking after only his drivers, not passengers.

4. How come uber shows there was pending of rs. 385/-?
5. Why should i pay for such a i'll mannered driver?
6. Why should i pay for something which i actually didn't take/use?
7. The driver cunningly didn't cancel the trip when i got down to make me face this harrasement.
8. Why should i pay for harassment? I didn't hire him for this situation. He misbehave with me.
9. Uber is also not helping me in anyway even after several requests. Uber is instead asking me to pay rs. 385/- out of nowhere. Even this wasn't the fare. The fare was rs.59/- only. Even why should i pay for the service which i didn't take even because of the driver's misbehaviour, not mine. I am still unable to book a uber as there is this highly cheated charged is showing as pending.

Sir/madam, i beg your help and attention to ask uber to adjust the same. As uber is not providing customer service in a true manner.

Screenshots are attached for your reference.

Regards
Sagarika dutta
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