[Resolved]  Uber India — duplicate charge of same amount without any order on my paytm wallet by ubereats

Hi,

I have a duplicate/wrong charge on my paytm wallet by ubereats.

I have ordered biryani from biryani by kilo from ubereats of order value rs. 223.95 on 25th may 2019. A successful transaction of rs 223.95 is also recorded on my paytm wallet statement at 25th may 2019, 13:39:50 for the same having
"uber eats order #4e1e61c5fcce3e09ba7e8cf96c471a0
Transaction id: [protected]
[protected]:39:50 pm".

Then again i got a notification on 26th may 2019 around 1:40 pm that an amount of 223.95 is deducted from my paytm wallet for an ubereats order containing
"paid for order
Uber eats order #3582ae8ed985396dbcb0df24f1ea8a1
Transaction id [protected]-05-26 01:40:02 pm."

To which i raised a request to ubereats customer support team via ubereats help section with screenshot of my paytm statement. To which they replied this is an authorization hold which will be release inn next 6 hours.

But after regular followups with paytm and ubereats, paytm is stating there is two successful transaction from my wallet for same amount for which they cannot help me out only merchant can be approached in this case. And now ubereats support team is telling me there is not duplicate charge on my paytm account as per their backend team, there is only one amount deducted for that order.
I need my refund back and want compensation for the harassment done by ubereats india for chasing them and still not resolving my issue.

#ubereats #fraud #lostmytrust #nevergonnaorderagain

Please find attached paytm statement screenshot and my ubereats order history screenshot.

-regards
Samarth sinha
Ubereats customer.