Uber India — forced expensive rides

Address:Mumbai City, Maharashtra, 400010
Website:UBER

Team, this is very disappointing especially when someone is looking to use a coupon sent by uber itself (Octuber) and after applying it, eta shows 23 mins, 15 mins and 18 mins respectively. Before booking one could easily see nearby cabs with eta less than 5 mins. The same thing happened today with me as i was trying to book a cab at around 6:30 pm in evening, fort location and was trying since 30 mins but couldn't do so as the driver had to cancel or i have to cancel because of huge eta. I have attached my cancelled trip pics. Pls also check all three trip details circling drivers position and my position at fort. With octuber code it was showing me flat rate of 120 rs, uber pool for 99rs and uber go for 254 rs. I could not even get kaali peeli and finally after having pani puri, i lost my patience and had to book ubergo showing the trip amount as 253 odd rupees. And to my surprise the driver picked me in less than a minute. Finally this proves that #uber is only fooling people and forcing them to book a costly ride. And this seems to be a strategy which i could easily make out wherein both, the customers and the drivers as well are victimised and #uber making money out of people's pocket. Finally i reached home around 8:30pm and was very disappointed that i trusted #uber and got myself stranded at such a place which was never expected. I am a born mumbaite but even i felt myself lost in my own city then just imagine how a stranger from other city or state or from different country would have survived in this difficult situation. Now pls dont reply saying that we haven't charged you for all your trip cancellation. All in all #pathetic_service 👎👎👎👎
+5 photos
Was this information helpful?
No (0)
Yes (0)
Uber India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Uber driver Mr. Dilip Kumar, He took excess amount deducted from my Paytm. Around 280 rupees deducted.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5904
    Pending
    0
    Resolved
    182
    View all Uber India contact information