Uber India — fraud by the uber drivers

Address:

Mumbai City, Maharashtra, 400101

I took ride from thakur village, kandivali to golden nest, bhayander for which estimated fare was rs.197, for which i had made the payment through paytm. However, on reaching the destination, the driver asked me for cash payment saying payment was not done. Since i did not had access to my phone at that time, i paid the cash rs.200 to the driver but later i checked that the payment from paytm was also deducted. When i made a complaint on help section o[censored]ber, they denied refund saying payment is outside the uber system. I had similar issue earlier where the driver had taken cash of rs.200 instead of rs.171 saying he does not have change.
I came to know about similar instances by many people including few of my relatives and friends as well.
Since the drivers details as well as their accounts are available with uber, it should recover the amounts from them and refund to the customers, which they are not doing.