Uber India — fraudulent service, service malfunctioning

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UBER

I am a very regular customer o[censored]ber, travelling every morning and evening between my home and office. As usual, i booked my cab from office to home on 25th of july 2018 at 8:31 pm. I boarded the cab and there was another pick up from wipro circle which is hardly a kilometre away from my office. We picked up the lady and the driver asked the other lady about her drop, then he suddenly announces that both of your trips are cancelled. Since my ride was already started, i was deducted with an amount that too more than what i was shown for my entire trip of 8kms. I was charged with a fine for my trip ending at a distance of 1km from my pick up. There was no intervention of mine. The other lady automatically got connected with another driver since her trip wasn't started. Here, there is a chance that the driver might have stopped my trip and then cancelled her's or there might be a service malfunction. But charging me with a fine of 64 rupees is ridiculous for the distance of 1km which i could have easily walked. On reaching the uber customer support, they refunded my half amount. Why did they even refund my half amount without discussing the entire issue with me. I was the one who was troubled at 9pm in the night, all alone trying to search for another cab with low battery in phone. Then i had to book another cab which was of the same price as that from my office. The uber customer support is not at all efficient, not at all customer friendly and is least bothered about customer's safety. I was the one who suffered, i was the one who had to stay out for so long, i was the one who was charged with fine without any of my intervention for their service malfunction and when i asked for full refund of my money, they apologised and this is the reply i got.
"i understand why you want to make sure this is handled properly, i'd feel the same way. While i can’t get into specifics due to our privacy policy, i assure you that we take issues like this very seriously and appropriate action has been taken.

This kind of behavior is not tolerated. We have a certain set of quality and safety standards that we expect all of our driver partners to meet."

But alas, i didn't get the solution i wanted, and sympathy and empathy wouln't cover up the discomfort caused.