Uber India — harassment and non appearance of driver and then charging cancellation fee by uber

Date: 31/08/18, 5.07 pm
Driver: tarun
Honda amaze
Cancellation fee: 47.25
Dear sir,
Recently i have had a very bad experience with uber. I had booked a car. It showed that the car was 1-3 min away from where i was standing. I called the driver who asked me where i was. As soon as he heard where i was he started talking rudely and asked me where i would go. As soon as i told him he told me to cancel the trip. When i told he is just 1 min away from where i was standing he picked up a fight and tells he will be very late. After that he also lied that he will come after 15 mins which he never came. I kept on waiting and he cancelled the trip. I was deeply hurt and harassed by his behavior as he was fighting and was extremely rude. Then i see that money is deducted from my account. This is sheer nonsense. I was harnessed and left waiting and the driver behaves wrongly and cancels without coming anywhere near me and i have to pay the cancellation fee? Please take strict action against the driver and remove the cancellation fee at once. I feel such drivers should be banned and are highly unsafe for women. Hoping you will take action as soon as possible.

Dr. Amrita sengupta