Uber India — Horrible service and fraudulency

Address:	New Delhi, Delhi, 110009
Website:	www.uber.com/en-IN

I have a complaint to make regarding the services o[censored]ber and its policies. Today, on May 14, 2017, I booked a cab from Ramlal Kapoor Marg, Bhai Parmanand Colony to Shirdi Sai Baba School located in Faridabad, Sector 86. The said destination was my test center as I had an important exam today. The cab (DL1 RT5518) was booked and we met the driver at the pickup point. But he refused to drive us to Faridabad stating that the taxes have been increased and he doesn't take drives to Faridabad or Gurugram. And then he cancelled the trip. I, then again, requested a cab (Hyundai Xcent) and to avoid any more inconvenience I immediately called the drive, Gagan. And he also refused to drive us to Faridabad, so I had to cancel the pickup. Now, I missed my exam because o[censored]ber and I want compensation for this whole trauma. Your policies should be updated as per the needs of the customers and their convenience. You should have stated on your app that the drive could not be completed due to whatever reasons and so I could have made other arrangements to reach my destination. Due to this incident I failed to take the examination for which I had been preparing for.