Uber India — I am charged for the ride I never took and never cancelled

Address:

New Delhi, Delhi, 110078

Dear concern, yesterday i had booked an uber cab from my travel from delhi domestic t1 airport to dwarka sector 3. The cab driver refused to pick me up from the pickup point at the airport stating he will have to pay additional inr 150/- for entering the airport (Which i believe is covered in the bill). And asked me to come out of airport. This was funny and had never happened with me before. I told him the same and also said that the bill includes this additional 150/- inr which you are talking about. He said no and asked me to cancel the cab. I said i will not cancel and if you want you cancel it. Then i booked another cab from ola (Which by the way didn't charge me any thing extra and its bill included inr 150/-) and came back to my destination at dwarka. Then i received a message from uber that your ride is over and i was charged inr 53.99/- bearing invoice no. Gfveyxwg[protected]. I do not understand why i was charged??? And i not only want to get my money back but i am definitely willing to press for legal action against these guys. These guys do not have a call number also in case of such issues happen where the driver misbehaves with the consumer... I also complaint about this incident on the online portal provided by the uber. And i received mail from them that they have an ivr system and i should go there and select refund and do the necessary steps as stated. I called that no. [protected]. Ivr came and never gave me an option which i can select for my refund... Hence there was no use of that ivr also. I have no option left with me as how to communicate the issue to uber people...