Uber India — I left an umbrella in the cab

I left my umbrella in the cab, immediately contacted uber when i realised. They called once confirmed with driver that umbrella is with him and he will drop it at nearest uber office within 7 days from where i can collect it. When there was no response, i called after 10 days was told driver vehicle broke down, he will drop after10 days. After another 10 days he fell sick. If you don’t have the umbrella tell me just that. Why such petty excuses.