Uber India — I never cancelled the booking but wrongly charged and abused

I, asha krishnaswamy, on march 30, in bengaluru, india had booked a uber pool taxi from wilson manor jogging path, 13th cross, wilson garden, bengaluru 27 to rajaneethi political consultants, 13, 6th main, sadashivnagar, aramane nagar, bengaluru. The driver phone nos — [protected]. When i called the driver to find where he was located, he said he was near a metro station, jayanagar. I asked him how much it would take to reach my destination. I had to know the duration becasuse i had a meeting to attend and the distance from my residence to jayanagar is far. He began abusing me saying i am a fool and none can tell as to when a drive can reach a destination! I tried to correct him. He used choicest kannada words and said do what i want. I told me he can't treat customers so badly.in case he was not in a position to come, i requested him to cancel the booking because it was he who was complaining. I had to warn him that i would have to lodge a complaint for his abusive langauge and rude behavior. He said i can go ahead. He threatened me.
I had to miss my official work as a journalist because of him. He never bothered to cancel the trip or turned up. I got scared even to talk to him let alone get into his taxi. It was raining in bengaluru and i had to suffer mental agony as well as financial loss due to him. Is this the way uber wants to provide secured service to citizens of bengaluru, especially to women? On top of abusing me, your company is expecting me to pay cancellation fee of rs 42. Why should i pay for a trip which i never used or i cancelled the trip? B
I am a journalist. I would like to throw light on this incident so that public especially women do not get harassed by such rude drivers o[censored]ber. How dare the company sends me a notice saying i have to pay penalty for the crime i have not committed? Should i pay to uber for hiring a rogue driver?

My phone nos is[protected]. You can call me anytime. You check your records and take stringent action against the driver. Failing which i would have to rush to police to lodge a harrassment complaint. I need quick justice from uber. This unethical behavior of the driver and uber cannot be accepted. First remove the driver from your service and secondly do not penalise me as i was the one who was inconvenienced and tremotised.