Uber India — lost my mobile in uber cab ka01ag3942

Its regarding incident happened in bangalore, i took uber from whitefield to lalbagh, 5 mins after deboarding my wife realized that she forgot her phone in car backseat pocket, immediately i called drive (Mehboob), he accepted that phone is there and told us he will come back in sometime after dropping the other customer. But for a surprise he stopped picking the phone, i asked my friends to call drive and he picked two times but after hearing that it's about mobile he used to cut the phone and after our so many tries he finally switched off his mobile.

My mobile was not locked and has personal data. I did not find any voice call support for customer, as driver agreed to give back and then denied means its a clear case of theft, when i drop a message that i am going to raise a complaint in the police station and then he called back and assure to return the phone in exchange of money. He called us at 09:00 p. M to reach some specific place, we went there and he comes at 11:00 p. M with 5-6 guy accompanying him, he asked rs 5000 for the phone as my phone some important data in it. We have given the money to him.

I request uber to immediately cancel the cab owner linkage with them as they are misleading the uber brand.

Incident detail is listed below:

Incident place: lalbagh, bangalore
Incident time: 3:30 pm
Invoice number: gtviklov[protected]
Invoice date: 22 january 2018
Place of supply (Name of state): karnataka
Hsn code: 9964
Vehicle no: ka01ag3942
Drive number: [protected]
Owners name: p chandrasekhar
Drive name: mehboob

I lost my money and time but i don't want other will suffer with the same problem as we book the cab with uber brand not with the drivers.

Regards
Harsh