Uber India — Misbehavior by a cab driver

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	www.uber.com

Dear Sir on[protected] I booked a Uber cab for my wife and daughter who were to go from Great India Place sect. 38 Noida to Prakash Hospital sector 33, from my house C-11, sector 47, Noida at about 4 pm and spoke to Driver Ahmad Naim on Mob no.[protected], and the cab no. swift 5186, as shown in the app that the said passengers wanted the cab at gate no. 5 of GIP but the said driver suggested that as he will have to take a long U turn to reach gate no. 5, it is better to call them to come to Gate no. 4 near the Petrol Pump. I told the said passengers to come to gate no 4 and thereafter rang up the driver and specifically briefed him to take a U turn near the Mall of India under the flyover and then go through the underpass just in front of the GIP and then just after about 2.5 KM you will reach Prakash Hospital in front of NTPC office in sector 24 which he agreed for and even told me that he will be required to take U turn after NTPC office to reach Prakash Hospital which I also agreed. After a while I rang up my daughter and she confirmed that they have boarded the cab. At 4.23 pm I got a call from my wife that the driver is taking them through express highway to sector 106 noida so I asked my wife why he is taking you there while I had clearly briefed him about the destination. Than at 4.25 pm I rang up driver and asked him why he was taking them to sector 106 near Bhangel while I had specifically told you about the destination and his answer was that he is going as per my booking and app. I told the driver that either he should take them to Prakash Hospital at sect 33 as briefed OR take them back to GIP but he continued to insist that he is going as per booking and app after which I had to tell him that now if do not go as per our requirement I will have no option but to call the Police. In the mean time my wife told the driver to stop at the Bus shelter immediately and rang up my son who was by chance at sector 44 at that time who immediately rushed behind the cab and took them to my house at sector 47. Finally I took my wife to the Prakash Hospital in the evening where her mother is hospitalised. This was the worst behvior of a driver one can expect, and the case is no less than a kidnapping. It is, therefore requested to take stern action against the said driver by keeping me informed otherwise I will have no option but to register FIR in nearest police station against the Driver and UBER Co. It was a horrifying experience.
Regards
S P Mamgain
[protected]