Uber India — Mobile phone stolen by uber driver

Address:	110029
Website:	www.uber.com/en-IN

My name is sanil khemani. I took a cab from south extension to safdarjung enclave, new delhi on 15th june 2017 in a white colour maruti wagon r driven mr rajinder singh.
On reaching my destination i got out of the cab to pay the driver but unfortunately left my iphone 7 in the back seat of the car. I realised this after about 10 minutes and tried to dial my number. The phone rang but no one picked up probably because the phone was on silent mode. Using findmyiphone app i was able to track my phone till africa avenue road which is less than 250 metres from where i was dropped. Yet suddenly the phone was switched off suddenly by someone. Repeated attempts were made to contact my phone but it all led to nothing.

I tried to login to my uber account online to get details about the driver in order to contact him. However i was unable to log in due to some mistake on your part as somehow my account was created by only taking my name and not my contact number or email address. Due to this i wasted over 4 hours online trying to login. I dispatched many emails begging you for help but clearly your time was better served elsewhere. Your customer care is probably one of the worst in the world, something i will definitely attest to. Finally i got the address of your offices in hauz khas and reached their immediately. There i was told about the issue in my uber account which left shocked as to how do you run your cab service. It took another hour over there to retrieve my past trips and get the number and name of my driver. Several calls were made by them to contact the driver but he failed to pick up their phone. I was informed that since dropping me he had taken only one more trip and since been off duty or inactive. Repeated attempts were made by me as well as your employees to contact the driver but to no avail.

Eventually my uncle was able to contact him. He claimed ignorance about the simple fact that he even gave me a ride in his cab. On eventually recovering from his
“short term memory loss” he seemed unaware about my phone which all seemed a little fishy considering the fact that he had been inactive for 3 hours and had not picked up his phone call despite repeated attempts by not only me and my family members but also the people working at uber in hauz khas. He denied everything and refused to take any responsibility.

I have been thoroughly disappointed by the events that have occurred and as a result have filed an fir at the vasant vihar police station. The driver is the most likely culprit and hence i would like to uber to take strict action against the driver for misdeeds. I am angst by the fact that uber does not have the complete details of the driver and seemed disinterested in helping a customer in time of need. I am surprised by the customer care
Of this supposedly "multinational company “ and plan to spread the word about it online unless strict action is taken swiftly.

Name of driver: rajinder singh
Contact number: [protected]

My contact number: [protected]

Yours sincerely
Sanil khemani