Uber India — Money deducted without the ride(No revert from Uber after 48 hours)

Address:122001

On 5th July 2017 I booked the Uber Pool, at 8:51 am from JMD Gardens to DPS Sushant Lok, I was assigned Maruti Celerio, the phone no. of Driver was [protected] (Manjeet). I Called him at 8:52 am and asked him to tell F-102 at JMD gate and come to F-tower. He said ok I will take 2-3 minutes to reach JMD.After 3 minutes I received a call from him that he was on JMD gate, please come. I said you can come to Tower F as it takes 8 to 10 minutes from Tower F to reach JMD gate. He disconnected the call I called him thrice but the number was switched off. Thereafter the ride was canceled. I immediately booked another Uber and boarded it from JMD at 9:01 am.
To my surprise amount was deducted from my paytm.

Please payback my amount back, I am really disappointed by the behavior of your cab driver for switching off his phone, and not listening to the rider

Thanks,
Jyoti
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Uber India customer support has been notified about the posted complaint.
Jul 13, 2017
Updated by Jyoti21
How is this complaint marked as resolved, can you please explain me.
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