Uber India — Non refund of cancellation charge, erroneously charged to my paytm account

Ramakrishnan somasundaram

from Chennai, Tamil Nadu

Address:	600017
Website:	[email protected]

I am distressed to writeagain on this for the second time. On 27.10.16, at 12.25 pm, the driver without coming to the pick up spot, has cancelled the trip by himself for reasons best known to him. I contacted him over phone 2 or 3 times from 12.00 to 12.20, giving the location of the pickup spot. I was made to wait for more than 20 minutes, but, i was shocked to get a message that the trip has been cancelled and that you have charged me rs 50/towards the same. I sent a message to you, explaining the circumstances and asked to refund the amount, wrongly charged to my account. On 28th oct, i got a message from you, the amount will surely be recredited in my account in 2 to 3 daystime. But, till date, no action seems to have been taken by you.

The exemplary speed with wich you charged my account is not there in recrediting the same. I hope, you will not make me wait any longerand arrange for credit immediately.
More over, i would like to know, how you are going to compensate me for the mental agony caused in this regard

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Uber India customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by Ramakrishnan somasundaram Evenafter a week, you are dead silent in refunding the amount, wrongly charged to my pay tm account, without my knowledge and consent??Is this the way, you serve a customer?For the fault of the driver, who hadnot turned up on the pick up spotand cancelling the trip by himself, you have charged my account, simply because I have a pay tm account.In your reply, you have stated, that your people will contact me in several days.Several days means, how long/ cant you specify the period, within which, it will be resolved?Hope, you will recredit the amount immediately./if I dont get my money back, I will be forced to take other legal means.