Uber India — not picked up for a ride to central station

Address:	Chennai, Tamil Nadu, 600126
Website:	www.uber.com

I am writing this complaint little late - apologies for that.

Date of the incident: 15-aug-2018.
Client: uber app user.

I booked uber taxi for a pickup from tambaram-madambakkam to chennai central on 15-august-2018 (Booked 13 hours in advance). The booking was confirmed and uber sent the driver's contact details.

On the day of journey, the 15th: i was waiting at 5:30am in the morning for catching train to bengaluru at 7:25am. The uber app was showing that the taxi is coming nearer to my home. But till 6:00am, the cab did not reach. I was waiting on road and watching to receive the taxi. But, it never happened. I called the taxi driver many times but did not picked the call once. I then cancelled and booked olacabs.

I should thanks ola cabs a ton, because, i booked at 6:00am and the taxi reached my house at 6:10am and understanding the urgency, the driver made us reach the central station by 7:15am. It was the travel for joining a new job in bengaluru.

Sad,
Karthikeyan.