Uber India — Over charging for cab service on 15.05.2017

Address:

560102

Dear Sir,

I am one of your regular customer but lately getting disillusioned about the service efficiency you were providing to your customers. Hence, I am being forced to think twice before booking a Uber Cab.

The reason being I had taken a trip from my house at 4th sector HSR Layout to Mountcarmel college in Vasanthnagar. For a distance of around 12 km I was shown Rs 165 while booking. Upon completion of trip without any deviation in route shown by you I was charged Rs 265 to my paytm account and your bill showed 21.4 km.

This is higly misleading and unacceptable. Through your help section I immediately complained and asked for a refund of excess amount. No response from your help section till now and even after several reminders.

With this I am forced to stop booking Uber cabs from 15th May till I get justice.
I am attaching herewith the screen shots about the facts of the trip for your perusal.

I trust you will do the needful soon in this matter to retain our mutual trust.
Thank and regards,

K Sesha Kumar
Registered Mobile No. [protected]