Uber India — overcharge o[censored]ber pool fare

Address:	560043
Website:	www.uber.com

Hi, The cab aggregator Uber is doing unethical and unprofessional practice while charging their customers. This is the incident from Bangalore where Uber had issued a notice about launching of Ride Pass for the customers last week (10-Apr-18 approx.) which promises to charge a flat fare Rs.139/- for UberGo & Rs.49/- for Uber Pool service across Bangalore city. It doesn't mentioned any Km or Time limit applicable for this type of pass. After purchasing this pass with a hope of flat fare for each trip I'm ending up with even more fare than the actual fare shown during the time of booking. The distance I traveled is around 7-8 Km and usually prefer Uber Pool as its showed price as Rs.49/- while booking. During the trip they don't show any modify the route or fare but soon after I got down from the cab it charged Rs.68/- from my Paytm wallet. While reviewing the trip receipts I realized they had charged an undisclosed as overcharged/surcharged for the trip. This happened almost 4-5 times with me. During booking and trip all looks as promised but soon after trip ends they forced passengers to pay extra fare. This is really disgusting, frustrating & unacceptable from trusted organization like Uber. I had tried to reaching out to Uber customer support many times but they all turned down my complaint and pretend this as some issues at my end. I really wanted this unethical practice should stop immediately and Uber should refund the hidden extra charge to their customers. No more exploiting please. Thanks!