Uber India — Overcharged on uber trip and unprofessional behavior of cabbie

Address:New Delhi, Delhi, 110008
Website:www.uber.com/en-IN

As per my calculation, I have been charged a cancellation fee of Rs 63.6 on the ride that I have taken on 29/04/2017 at 12:57pm.
I have raised a ticket that the driver had cancelled this trip from his side, then why I was charged cancellation fees for the same.

Further, a trip that I had booked on 28/04/2017, 8:54 pm, I had to cancel the trip as the driver didn't pick me up and kept me waiting for around 10mins. For this also I have been charged a cancellation fees of 63.6.

Moreover, on a trip booked on 29/04/2017, 1:08pm, I took the ride and I was displayed a fare of Rs230 for that ride. I had applied promotional coupon code for which I had to get a waiver of Rs 50 in my next five rides. In addition, I had an Uber credit of Rs 63.6 in my Uber account. So Ideally I had to pay Rs 117. However, the driver displayed a total fare of Rs 243.6 and had taken that amount from me.
When I checked the receipt for this ride, a cancellation fees was included in this trip for the ride that I had cancelled on 28/04/2017, 8:54pm. And I have already been charged a cancellation fee on this ride as mentioned above. Surprising isn't it?

I just don't understand what the hell is going on. What types of calculations are you guys making?
I want a reversal of all the amount that I have been charged for, and that too immediately.
Please feel free to get in touch with me for any clarifications.
Was this information helpful?
No (0)
Yes (0)
Uber India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5904
    Pending
    0
    Resolved
    182
    View all Uber India contact information