Uber India — overcharged with wait time where as i was the one waiting for 15 minutes

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

I booked an uber on 27 sept at.744 am in hyundai xcent with the driver named hashim. It was the worst experience so far with me getting charged for wait time of 15 minutes whereas i was the one waiting outside as the driver couldn't figure out the location, he couldn't understand how gps works. I called him 7 times. He would answer at times and other times he would ignore. Typical uber to charge the customer and not take complaints. There is no way in the app to raise a proper complaint. They always over charge and when the app does allow to put in a complaint then some vague answer comes which usually justifies them stealing from their customers.