[Resolved]  Uber India — Pathetic service by Uber

Address:

New Delhi, Delhi

Date: 12 june 2017
Driver: kamlesh
Driver's phone no. : [protected]
Car: honda amaze
Area: new delhi
I booked an uber at 6:00 pm, called the driver to ask in how much time will he arrive and he answered me very rudely that he is arriving. After that i kept waiting for him for several minutes but he did not turn up at the pick up location. I tried to call him several times but he had switched off his phone. Now, my trip total is showing as rs. 63.60 as cancellation fee. Why should i pay this amount when the driver did not even show up and wasted my time?!
Next, i booked another uber from a different account. This time the driver did show up but his gps system wasn't working. He took us from long routes and made the ride miserable. Instead of charging the amount which shows on the app he charged us more. Why should the customers pay for this pathetic, worthless service when even your navigation system does not even work properly. How did the escalated bill show on his phone when his gps was not supposed to be working?!
I want action to be taken against these drivers and i want to be informed of the action taken. Otherwise, this is going to be my last uber ride.