Uber India — pathetic service provided by uber which is disappointing the consumer

3 Reviews
Bengaluru, Karnataka, India
 chandan2099 on Dec 22, 2018
Recently on 15th of december 2018, i had booked a uber cab to go to a friend's birthday party. It was in the evening and on reaching the destination the fare was inr 357/-. I had some balance amount of around inr 2000/- in the uber app installed in my mobile phone. On reaching the destination, the money should have been deducted from the balance amount which is there in the uber app. I told the uber driver to wait for some times so that money is paid from my balance amount which was showing in my mobile. The uber driver and i kept on waiting for 10 minutes and the money was not from my balance in the uber app. Then the driver told me he cant keep on waiting like that and that i have to pay in cash. I paid the amount in cash to the driver. Later on after waiting for another 10 minutes when i checked the uber balance in my uber app i found that inr 357/- was deducted from the uber balance. All total i had to pay uber inr (357 + 357 = 714). When i raised a concern regarding this issue to uber through the uber app they are reluctant to help me. They are now telling me that they are not paying me the extra amount which i paid to uber.
I request in this forum to help me so that this grievance of mine is addressed.

Complaint Status

[Dec 22, 2018] Uber India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0


At about 1730 hrs from Bangaluru airport a cab driver took the pin from customer and did not pick the passanger who gave the pin, however went away with another passenger
Taxi no 7470
This is shiva leela ([protected]) today Tuesday[protected] i have traveled from MIG to Mindspace with driver Sheker (Uber) ([protected]) in rush i didnt recognized that i have applief through paytm and i have paid cash 250rs but from my paytm i have deducted 180 rs again kindly flowup and give my money 250 back

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    Uber India - pathetic service provided by uber which is disappointing the consumer