Uber India — regarding no refund by uber eats

Address:

Pune, Maharashtra

I had ordered 2 burgers from jack n lerry restraunt by using ubereats app. I have paid for the order by using paytm. After some time i recieve a message saying the delivery guy is not able to reach you. I send this guy my adress via. Uber eats app. Then after some time i get a message saying the delivery guy couldnt reach you so the order is cancelled and the paid amount is not refundable. I tried to contact customer care support via. Uber eats app, i have no reply from the customer care& no refund is yet received.