Uber India — series of incidents

Address:	Gurgaon, Haryana, 122012
Website:	www.help.uber.com

Whom so ever it may concern.

There are couple of incidents that we would like to share with you all.
Uber from past few months has lost its charm to connect with customers.
People who earn basic salary use pool thinking it will cost them less as compared to calling for a private car.
However, its sad to see that when the car is in high demand the fare becomes equivalent to that of an ubergo. When it comes to uber drivers we have to always make a call to them to reach our pick up point in minimum time. When the driver is not in a mood to ride they will make excuses and won't turn up and will make such a situation that in the end we are forced to cancel the trip. Such a waste of time!
Uber autos half of the time they don't want to ride to the destination we put.
Be it night or day, most of the drivers want to know which part of the city we want to go as they make there choices whether they want to drop us or not.
Infact, there have been incidents when the uber drivers have denied for trips as we were paying them by card or paytm and not cash.
You guys need to come up with a solution, if there is heavy rain the fare cant reach so high as our salary don't change according to rain. So why the fare???
I hope you guys take this seriously as in today's time everything is word of mouth.
Hope to see some good and positive change while dealing on your app.

Thank you