Uber India — Someone else took the ride and the driver was unprofessional

Address:	Chennai, Tamil Nadu, 600029
Website:	Uber

Hi,
Today May 4th 2017, I was waiting at my pickup point for 45 minutes expecting the Driver to show up. He said he wasn't allowed to wait there so he went forward almost 20 minutes away from my pickup point. This is a Metro station and people can wait there. I have been booking cabs like this for weeks and I know this. But this driver went away for more than 20 minutes and then picked up someone else and started his ride. When i asked him Why the ride has started when i'm still at the pickup point he said he thought it was me and picked up someone else. I know he is lying because I payed Paytm and he bloody started the ride and went in the opposite direction and not in the direction of my drop point. And he was taking even more time and i was forced to cancel the ride because he was arguing with me.

This Uber doesn't even have Customer service to call and talk. Only online complaint which I did and no one replied to me in my emergency when i wanted to complain. I was standing hopelessly in the middle of the road.
I did not expect this to happen. Now since I cancelled the ride because the ride was already on route without me. I was charged with Rs.87.45 today at 10.10AM.

I WANT MY MONEY REFUNDED.

The Driver who did this Fraudisom is : Prabhakaran