Uber India — surge price added without informing the customer

Address:

560037

I used uber cab on 19th july from munnekolala, my residence to l&t campus in manyata tech park, bangalore. When i was booking, it showed a price of around 350 inr and i confirmed the trip. Due to some delay on road, it finally happened to be a long trip. The fare was deducted from my paytm account. And when i realised there was surge pricing of 1.6x times added additional to the time and distance surcharge. Otherwise there should be one price which displayed in my app while booking the trip. Now i am trying to get the uber customer care to understand that i was not given notice of surge charge at all. Instead answering this question, they are explaining what is a surcharge.

My normal trip rate is 275 approx., and i paid 485 for this trip.. Which is no where a fair practice and that too not keeping the customer informed about it.