Uber India — the cab did not turn-up to pick up

Address:

New Delhi, Delhi, 110075

Dear sir,
Today on 06.11.2017, i had an appointment at 09:30 a. M. With my doctor (Cardiologist) for check-up of my heart ailment. Accordingly i booked uber cab at 07:56 a. M. The uber allocated a maruti suzuki ritz cab registration no. Hr — 8187. The driver's name was mohan and his mobile no. Was [protected]. The cab was expected to come by 08:14 a. M. And we (Husband and wife age 70 years and 65 years respectively) were standing on main gate of our society waiting for the cab but it did not appear at all. So i called the driver on his mobile and he said that he had arrived but he never appeared. We kept on waiting at main gate till 9 a. M. The cab did not appear and the driver now put his mobile off. Thus i missed my important, and probably life-saving, appointment with my doctor. The cab did not arrive at all. Ironically the uber is now demanding me to pay rs. 42 as cancellation charge. I did not cancel at all. Uber doe not have phone-line to lodge a complaint. So i lodged complaint on web address, [protected]@uber.com but they gave a sorry reply. I can attache my original complaint and reply o[censored]ber.