Uber India — trip cancellation due to driver at wrong location and not contacting for pickup

Address:

641024

By 8.04 pm 9sep2018 i have booked a trip from csi christ church opposite to gh coimbatore to my home at sundarapuram.
Driver and car details
Driver name siva
Car hyundai grand i10
Tn99j9653
Driver has not come to the pickup location, he is at wrong location but he has put in status that he has arrived the pickup location. When we try to contact him. He is not getting connected. The driver is not also contacting us. We have waited for 15 mins. Driver didn't get connected and no calls from him. After 20 mins trip got cancelled and saying 36.75 inr to be paid for cancellation charges. Why we need to pay for the mistake of driver?
Request you to add this as complaint and remove the payment amount from my app.
Thanks
Jebastin
[protected]