Uber India — uber cheating app and dangers of digital payments

Address:	682017
Website:	Uber

This is an incident which happened to me. I had made a trip on uber on[protected] to the kochi airport and selected mode of payment as cash before the trip. At the end of the trip, the driver (Mr. Axxxx, uber go, maruti swift dezire, kl41l-5339) said his phone network has problem and so the charges are not being shown. So he asked me about the fare estimate shown at the beginning of the trip. It was rs.510 + 40. Rs.40 was the pending balance due to a previous trip cancellation by a driver which i had already complained to uber help. So he asked me to pay the fare estimate, so i paid rs.550 and ended the trip. Soon after i got an email showing that my trip charge as zero. So i send an email to the uber trip help and wrote that i had paid rs.550 in cash. There was no reply or acknowledgement.
On[protected], i made another short trip on uber for which i paid in cash. On the next day, 26th march, i got a email stating that my previous trip fare has been corrected and fare of rs. 510 is due to uber (Reason: driver complained that the trip charge was not paid!). Again i went into the uber help for that trip and messaged that i had already paid the amount in cash to the driver, also i have given a one star rating to the driver and mentioned his false claims of non-payment. Again there was no reply or acknowledgment from uber side.
Later on 4th april my phone's software crashed and i had to do factory reset of it and reinstall all the apps. I reinstalled uber app but kept it disabled.
On[protected], exactly 30 days of the trip, i got a sms from paytm wallet stating that rs.510 has been deducted for a uber trip!. I was shocked and lodged a complaint with paytm order, but they replied it is deducted by uber app because the account was linked.
I went back into the uber app selected the particular trip and send a complaint to [protected]@uber for that trip explaining the details. But no reply or acknowledgement.
I searched the net looking for finding a customer care number o[censored]ber so that i can make a complaint, but uber does not have any customer care number in india, not is there any customer care email id!. Uber is a foreign app with no customer service in india?
Points to be noted are:
1) uber app has no customer care option. And query or issue to be raised is to be made only under the topics they have decided in their help section; no other issues can be raised. Uber will not acknowledge your complaint not will give any reply, don't know whether the customer queries are going to their trash folder!
2) uber has local contact numbers which is only for their partners or their drivers, not for ordinary customers!
3) uber has not sent me any email or sms stating they have deducted the money on[protected], the have stealthily looted the money from paytm wallet.
4) uber believes their drivers more than their customers, infact they hardly bother. They just want their money.
5) uber app deducted the amount even after my phone was reset and the app was in disabled state. It shows uber must be stealing users data and account information from the phone.
6) this incident is a strong point to rethink on digital payments and go back to cash payment option.
7) don't use foreign apps with no roots in india, they cannot be traced or legal steps not easy.
8) i had selected cash payment as mode of payment for this trip. Uber after one month changed it to paytm mode and stealthily deducted money from paytm account without informing me prior or after deduction.
I have attached screen shots of the uber receipts emailed to me regarding this trip.in one the corrected to charges are shown as rs.510 for 0 km ride!