Uber India — uber driver in guwahati

Address:

Kamrup Metropolitan, Assam, 781029

I booked an uber from lokpriya gopinath bordoloi international airport till my home location at around 7:30pm on the 10th of march 2018. After reaching near my lane, he refused to go forward and drop me till my home. It was already 8:30pm so i asked him to drop me till my gate. He got down from the car and told me why don't i walk till my home. I said him, if he doesn't drop me till home, i won't be paying a single penny to him. At this, he took out my luggage and threw it in the middle of the road. I calmly told him to pick up my luggage immediately. Around that time, some local people gathered nearby and he started going to every person accusing me of being in the wrong. He threatened me to call the police, so i made a call to the emergency and i received a call immediately from uber asking me to narrate the entire incident. After i shared with them the entire scenario they assured me that some action will be taken against the person. I don't know if any action will be taken against that person or not because they didn't promise me to communicate about it with me. This is not the first time that something of this nature has happened to me neither am i the only person to face such harassment from the local uber drivers. They may have apologized for the incident but the mental trauma that i had to suffer from this incident cannot be wiped out by a simple apology. I strongly recommend a change in their recruitment policy because when we hire an uber or any other cab company we do it with utmost trust on the companies reputation for taking care of their customers well being and safety. But when incidents like such happens it shatters that level of trust. We pay hefty amounts for such services and therefore have the right to expect basic services in return. It is disappointing and appalling when even that right is taken away from you. Therefore, i request you to please look into the matter seriously!