Uber India — Uber driver refuses to make the trip accepted by him

Address:	560047
Website:	www.uber.com

My niece, nina premnath, an american citizen, who was visiting us booked an uber for the airport as she was due to fly out on her way back to the us. She booked an uber on her uber application and the trip was accepted by a shivananda n, driver of the cab. The registration no. Of the car was not noted by me, however, the trip cancellation and levy of cancellation charges mail received by nina can be sent to you for tracing the driver.

The car came to the pick up point and while we were in the process of loading her luggage, shivananda asked for the drop location. When nina told him that she was headed for the bangalore international airport, he closed the car dicky and said that he would not go and drove off in spite of her pleading with him, that she would miss the flight as there was just enough time to reach the airport in time.

This is highly irresponsible behaviour on the part of the uber driver and is not acceptable at all. Besides, this kind of indifference brings a bad name to uber india. Strong remedial action should be taken to ensure that such drivers are not kept on the uber rolls.

Nina's uber ride can be traced from her account. Her email id is [protected]@gmail.com and mobile number is +[protected].

Brig vikram raghavan (Retd)