Uber India — uber drivers ask to pay airport toll in cash forcefully

Uber drivers ask to pay airport toll in cash forcefully.
This has happenned twice while i took uber ride from home to bangalore airport. Some of the uber drivers are very cunning and will ask you to get down from cab in midway on highway if we do not pay the toll in cash.

Now about uber support:
I have reported both the times to uber support but they still do not care and send copy - paste replies like:
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I paid a toll or parking fee for my driver
Wednesday, may 9, 2018 at 11:54:49 am · airportpool

Hi priyanka,

As explained earlier, cash exchanged outside the uber system cannot be recorded hence, we cannot take account for it and make adjustments to the trip fare.

The riders on our platform are required to pay according to the payment method they choose at the time of requesting the ride and any cash paid on a non-cash is considered to be a transaction outside the system.

For your future trips, whenever you're requesting an uber, be sure to check the payment method you're using so that you don't end up paying twice for the same trip.
Appreciate your understanding in this regard.

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Sent by shariff on thursday, may 10, 2018 at 10:26:00 am
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I always use paytm while on uber but i am explaining to them that uber's cunning drivers keep on asking for toll in cash. But uber keeps on sending copy-paste of same reply