Uber India — uber not returning my money which was collected twice for one trip

Address:

Wazirabad, 122003

Dear sir,

I am gopalakrishna, from gurgaon. I have booked an uber cab on 11th november 2019 at 5:45 am, the estimated cost of trip was 178.14/-. I have chosen the payment option as paytm. Once trip started destination reaching time shown as 06:25 am, in the uber driver partner’s screen. However, trip was completed before the 06: 25 am, after completion of trip, actual amount shown in the uber driver partner’s screen was 134/- and uber driver partner stating that he doesn’t have the paytm account and demanded me to pay the amount in cash. I explained to him that i have booked the cab on payment mode with paytm. But, he is demanding me to pay on cash. So, i have given 150/-, he given back only 5/- due to no change with me and with uber driver partner also. After some time, i have received a sms from paytm that the estimated cost of trip 178.14/- was deducted from my paytm account.

I have raised this issue in the uber app, but, uber management not resolved my problem in the app, i have searched for their contract no in the uber app and in the uber website also. But, uber contact no or customer care no are not available in the app and uber website also. Then, i have requested for the uber driver partner’s contact no through uber app. But, uber denied to provide the driver’s contract number.

I have paid actual trip cost in cash and estimated trip cost was deducted from my paytm account. Uber is not returning the trip cost which they collected twice for a single trip. And, i have tried to contact uber customer care to explain my issue in detail, but, the uber is not maintaining any customer care, just they were one side contact through their app.

I request you to kindly do needful and instruct the uber to return my money which was deducted from my paytm account.

Thanks & regards,
Gopalakrishna
+[protected]