Uber India — Uber payment

Hi

I would like to put the following grievance for your immediate action:

I used Uber service for my trip on the evening of Wednesday, 9th November 2016 at 17.21, the charge for which was INR 453.48. After reaching my destination I authorized the payment for the trip using my Citibank credit card, ending in digits 4241. I received a text message from Citibank at 20.07 stating that the transaction was successful and my card was debited with the said amount. However, I did not receive a receipt of this payment on my e mail.

On 10th November evening, when I tried to make a booking through my app, I was shown that there is an outstanding balance of 453.48. When I tried to authorize the said payment again, I have not been able to do the same. I tried the same with two other credit cards as well with no success. Every time I am told that there is a problem processing the said charge. The same has been happening till date. I have not been able to book a cab when I needed it the most.

As you are aware, there is a problem with the use of cash due to the restriction of 500 and 1000 rupee notes by RBI. At such a time, when we need to avail cashless services the most, Uber has failed in upholding the same.

Basically, it is a payment that I have already made. My bank has confirmed again yesterday, when I called them, that the transaction has been successful from their end and the amount has been sent to the Uber account.

I am a regular Uber user since the last several months and it is frustrating to know that such an issue can occur. I tried to raise my issue through the app at least three times since last evening, but I was not able to speak to any customer care person to put forth my grievance, neither was my issue addressed successfully. In fact, your app does not have this kind of a grievance stated at all!!!

I request you to address my issue urgently so as to enable me to use the Uber services effectively. Also clarify that there are no outstanding payments against my account.

Hoping for a positive and speedy action from your end.