Uber India — uber refusing to acknowledge successful payment | |
Due to a technical error at uber i paid twice for the same trip but uber still refuses to accept that i have paid the fare hence uber needs to: 1) refund: as i have paid twice, please refund the amount accordingly. 2) acknowledge payment: even though i have paid twice, it is still not marked as successful credit due to which uber is not allowing to book new rides/trips. Date of travel: 09 nov 2018 7:39p. M. Date & time of 1st payment: 2.53p. M.12 nov 2018. Date & time of 1st payment: 3.05p. M.12 nov 2018. Fare in inr: 362.75 Payment mode: upi. 1st payment/upi reference id: upi[protected][protected]@axisbank[protected]charge 2nd payment/upi reference id: upi[protected][protected]@axisbank[protected]charge Screenshots attached as proof of successful payment. Uber customer care is not responding. Was this information helpful? | |
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Uber India customer support has been notified about the posted complaint. | |
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2. I never had major issues with the services and I am happy to be using their hassle free services except for the uber ride services.
3. I have been using uber ride pass since September 4 2018 and for the month of November this would be 3rd time of opting the uber ride pass services for the year 2018.
4. Since September 2018 the uber ride pass flat fare is made applied along with overage on 90% of my rides during September and October 2018 rides.
5. During one such ride, the fare was calculated wrongly and extra amount was charged instead of the actual amount which was shown before confirming the ride. On contacting the support services they have confirmed that extra was charged and reversed the entire overage amount.
6. The fare was adjusted to the flat fare on that specific ride instead of actual amount which was shown to me before the ride.
7. I was confused and tried analyzing the reason for reversing the overage amount and adjusting to flat fare instead of actual amount shown.
8. I tried to contact the customer support in this regard, and tried for other rides raising that the trip fare was charged more than the applicable flat fare.
9. I immediately got response and the extra overage amount which was collected has been reversed as uber credits to me for a travel which was taken in the month of September 2018.
10. I therefore, raised concerns for all my rides taken since September 2018 till date that the uber ride pass flat rate was not made applicable.
11. From 04.09.2018 to 17.11.2018 all the rides I have taken and one ride on 19.11.2017 for which concern was raised have been adjusted to flat fare.
12. The rides which were taken from 19.11.2018 are being rejected and the fare is not adjusted.
13. My question is the fare adjusted to flat fare for the earlier taken for almost 2.5 months and why am I rejected the same benefit.
14. On contacting the support team, they are giving a readymade copy paste answer or recorded message sought of a thing without actually going through my concern or without trying to understand my issue.
15. I am fed up with the continuous message I have been sending and the robotic replies I have got.
16. The representatives at Support are not trying to understand my concern which is very simple. If they wanted to apply the rules then they should have done the same at the time of first reversal when the ride amount was adjusted to flat fare. If that was fair enough then you should practice the same for all my travels.
17. Is it too much to expect a simple answer to my simple question.
18. It’s a humble request to whoever is on the top of the support system to look into my concern and provide a proper resolution to my concern.