Uber India — Uber taxi fare double payment demand

Website:

help.uber.com

I sent the following complaint to Customer Service, Uber Taxi Services, India, by email on 15 February 2017. The concerned trip was made on 14 Feb. 2017 between 1225 hour and about 1250 hour.

Quote:

Customer Service, Uber

My name is Gouranga Rajkhowa and mobile no. is [protected]. I used an UberGo taxi (Wagoner) from X block, Regency Park II, Gurgaon (my home), to Medanta Medicity Hospital, Gurgaon. The driver's phone no. is [protected]. I forgot the driver's name and car No. On reaching the destination, I asked the driver what was the fare, to which he replied that the basic fare was indicated in my mobile before we started the journey. I remembered that the basic fare was Rs. 114 with an agreed surge pricing of 1.9x. As there was no immediate response from Uber in my phone and I was in a hurry to attend an emergency case, I went with his words and paid the driver Rs Rs. 226 and gave a five star feedback to Uber. When I requested a trip back home, to my surprise my mobile showed a past due of Rs 229.42 Even now, at the time of writing this mail, the past due is still there.

Please sort out this issue immediately so that I can continue using Uber services. Being a regular customer o[censored]ber, I didn't expect this sort of service from Uber.

If this issue is not sorted out immediately, I will be forced to use other services like Ola.

Regards

Gouranga Rajkhowa

Unquote.

Uber India's automated reply was:

Quote:

Hi there,

We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.

We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.

We look forward to chatting with you soon!

- Team Uber

Unquote.

As per their advice I tried my best to send my complaint to Uber but failed
due to their complicated system of the website "help.uber.com". As an alternative, Uber India does not even have a telephone no. for contact by customers. Uber is now asking me through their app to pay them Rs 229.42. I cannot now use Uber without this repeat payment

I request you to kindly help me to avoid the double payment demand which is very unfair on Uber's part.

Awaiting your response to my complaint in my email address [protected]@yahoo.com

With regards

Gouranga Rajkhowa
(Mobile +91 [protected])