Uber India — uber trip payment refund issues

I have 2 different issues with uber:
issue #1: i booked a uber pool ride on 27/may/2018 at 2:02 pm which is rs.69.52 money was deducted from my uber linked bank account, but the driver named: timmareddy did not come for my pickup, but he has started the trip and ended in his desired location and charged me rs.23.78, when i complained this on uber app they have made a fare alteration, it appeared as rs.0.00 in the app for this trip. But this money of rs.69.52 is not refunded to me as on date. Following this i have made several complaints on uber app with proof of deduction with bank statement, following this an agent got back to me to say the proof was not enough, i asked what do they want, but no one got back to me even after several attempts. I demand a refund of rs.69.52 for this non used trip.

Issue #2: i took a uber pool trip on 03/june/2018 at 2:11pm was trying to make a payment through paytm but it did not go through, hence paid from my uber linked master card bank account of rs.69.52. This payment is not updated in the app as on date, this trip shows as outstanding and i'm not able to book next ride, app says to pay again. I have made several attempts through uber app giving them the proof of deduction through my bank statment, as on date today it stands unresolved. I need this payment to be updated in their accounts.

Kamal kumar, +[protected]