Uber India — uber turns my holiday to nightmare on 23rd dec 2017

1. On 23rd dec i placed a booking through uberfor a sedan for my travel from wakad (On the pune-mumbai highway) to mumbai international airport. The intial contact name was mahadeb but driver as well as the car changed. Mr yogesh turned up with a cng hatchback with nil storage space. With seats cramped with luggage, the three o[censored]s + driver commenced the journey at 1302h planning to make it in time for checking in at 1640h for a flight out of mumbai.
2. After starting off, the driver insisted upon filling up cng and left us with no other option. We requested him to drive on oetrol but he refused. He took an off rpute for hp petrol pump at bangalore mumbai highway. The halt at the filling station took about an hour while the driver was busy on mobile conversing we had to request the cars in the queue to give us priority as we were rushing for airport. The driver was in no hurry to commence the journey. Due to issues with the gas station.
3. With his poor driving skill we reached the airport in 4 hours the distance which otherwise is covered in 2h 30 mins. After arriving at the airport with hope of providential flight delays, the driver demanded an arbitrary amount for payment, in excess of the rs1800 billed by uber. I had no time to waste in continuing with the argument and told him i would settle with uber.
4. The consequence of this unprofessional approach by the uber driver was that we missed our flight from mumbai to trivandrum, for which i took a financial hit of more than a lakh..
5. I do not see a case of force majuere in this turn of events and consider uber is liable for the financial loss and ideally should have compensated as a good gesture of customer service for the mental distress as well as financial loss i and my family went through.
6. I contacted uber through the app as well as twitter but the response was highly casual.in app they addressed the issue as resolved. When queried i was told the team would contact. Till date no one has either contacted or addressed the issue.
7. I request all to give wide publicity to this harassment that i am facing because o[censored]ber. My rider rating is 4.85 which indicates my impeccable profile so far from other drivers o[censored]ber.
8. I was left with no option but resort to social media for resolving this callous, unprofessional service and high handedness approach o[censored]ber for not addressing customer distress.