Uber India — ubereats cancellation policy | worst cancellation policy ever

Address:

Hyd, Hyderabad, Andhra Pradesh, 500013

Hi All,

I've ordered a milkshake from a nearby restaurant, With such a horrible UI across their channels. Even after selecting the payment mode as Paytm, It selected as cash and order got placed.

Due to which I canceled the order in the very next minute. The timeline is as follows.

Order Creation: 5:37 PM
Order Cancellation: 5:38 PM

And as a Cancellation charge, Uber is asking me to pay the entire order amount to compensate the restaurant and delivery partner for their effort.

I don't know how does this makes sense.

When I tried reaching their excellent support team that Uber has, with No Call or Chat Support. They say the restaurant has started preparing order and food went waste, so I have to pay.

Do you people really think that this makes sense? I need an explanation on this and without being informed when canceling the order how can they charge? I want Justice on this ready to move this to Consumer court too.

Regards,
Kartheek.