Uber India — Uberpool. Extremely disappointing!

Yesterday evening I booked an Uber Pool from Seepz to Tardeo. Minutes after getting into the car, someone else booked the same ride going from Chakala to Bandra West, hence the driver accepted the passenger's request. As Seepz is in Andheri East, and going from the suburbs to South Mumbai is a task on its own. I fail to understand how Uber can map my ride with someone traveling from East to West, as during traffic hours, a minor detour can extend your trip and how! That minor detour delayed my journey home by 45 minutes!
Even the driver, Mr Arvind was surprised how Uber matched my ride to South side with someone wanting to go to Bandra West.
To top it off, there is no contact information to place a complaint!