Uber India — Uberpool fare

Address:	700017
Website:	Uber

I would like to complain regarding my uber pool trip from raj bhavan rd, hyderabad to ac guards, hyderabad on 12/07/2017 at 1210. The initial fare displayed was inr 39 but the driver demanded inr 139 as displayed in his uber app.

1. First the uber pool was expected for inr 39. So even a ride with uber go or xl would have cost me less than 139. So a fare of 139 was unacceptable. It is unfair to ask for a higher fare without justifying the exact reason. It is totally unacceptable just to display a list of reasons why the final fare has been changed. I was unaware that the final fare could change and had refused to pay the driver the amount he asked because my app still displayed inr 39 so i had tended the same amount to the driver. I feel sorry for the driver because i realize that the problem lies with uber and not with the driver's app which i thought was faulty.

2. The minimum distance for the journey was about 2.8 kms for the trip and for a minimum time needed of 15 mins as shown in google maps at that time using available routes. Because of the pool and the driver picking up and dropping a second customer after picking me up, not only the distance was prolonged to 6.8 kms but the duration of the trip was prolonged to 45 mins. I was unduly delayed as a result of this.
I cannot be charged for a longer distance if the driver is picking up other passengers and trip distance gets longer.

3. It is unfair to ask to pay a higher fee without giving sufficient explanation.

4. I could have booked an uber go or ola and reached the same destination faster and at a much lesser cost at about inr 70-80. So this uber pool seemed a waste of time and money.

5. Help and support from uber is not easily available. There is no option to contact uber for support at the time. There is not even a contact us option any where. I guess this strategy is to avoid complaints.

6. Overall, this leaves me with a very bitter experience with uber pool. I would never recommend to anyone as it unreliable and a waste of time and money and unduely stressful.