Uber India — Unauthorized suspension of account

I had just used uber once and paid via Paytm in full. I had a train to catch early morning and tried to schedule a cab. Astonishingly, I was unable to login. I duly made other arrangements for the travel and dropped a mail to über regarding the issue.
Their response was swift and asked for the screenshot of the message at the time of logging in but I was addressed by a name unknown to me.
I duly submitted the screenshot and politely asked them to address me by my name. Inexplicably, I got a response stating that my account was correctly suspended. Perplexed, I asked for an explanation.
Uber reverted stating that their system suspends accounts if considers suspicious created exclusively for free rides. Further, the system would not be distinguish between such accounts and genuine ones but nobody from uber can help or change the system.
My objective is not to resume services but just to warn users(especially new users) not to depend on uber in critical situations as the ride may not arrive due to unphatomable reasons that even uber does not understand.
My final response to upper follows..
(
No problem, it's über's loss not mine! I have used your services only once and have never used any promo codes! Your services were ordinary at best on that ride!

Any ways I will be forwarding our little mail conversation to all my contacts so that they could decide if they should "choose the system" that lacks human touch and intelligence! and handled by such potent individuals, like your goods self, who are happy to declare their helplessness.

Thanks for your time and You have a nice day
)