Uber India — Unfair charging of surge without pre information

puja03

from New Delhi, Delhi

Address:

110008

Uber has charged Rs.175 on[protected] from us for a ride that we could barely even go upto 500 metre.
Invoice no.- AGXPIOON[protected].It has mentioned surge of 2.9 times in bill over actual fare of Rs.60 sent through mail which was not mentioned when ride was booked.I expect normal ride fare without charging surge ;refund of remaining amount.

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Uber India customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by puja03 Your Wednesday morning trip with Uber Inbox x
Uber Receipts 11:25 AM (48 minutes ago)
to me
₹ 175.04 Thanks for choosing Uber, Payal
Prem Prakash Narang Marg,
Block 28, West Patel Nagar,
Patel Nagar, New Delhi, Delhi
110008, India
Prem Prakash Narang Marg,
Block I, West Patel Nagar, Patel
Nagar, New Delhi, Delhi 110008,
India
VEHICLE KILOMETERS TRIP TIME
FARE BREAKDOWN
Base Fare 40
Distance 3.16
Time 17.20
Normal Fare ₹ 60.36
Surge x2.9 114.68
Subtotal ₹ 175.04
AUGUST 31, 2016
10:57am
11:24am

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Comments

minu.ch

from Pune, Maharashtra

My number is [protected] i had 2 rides yesterday, i had received message that if i make payments through paytm i will get 30% cash back. I have not yet received my cash back. i have checked my paytm wallet no cash back is received when will i get my cash back its been more than 24 hrs.